Our Management Team

Kevin C. Romito, Senior Vice President and COO

Kevin, a founder, was initially responsible for overseeing the development of data and communication systems, websites and Internet assets, he also served as a resource and problem solver "for anything that plugs in." In his current role, Kevin is responsible for the day to day operations of the company. Prior to starting QSC, he earned his mortgage broker license and had five years of business experience responsible for relocation expense analysis and the coordination of the transportation of household goods for the leading international corporate relocation company. He received a BA in Interdisciplinary Social Sciences from the University of South Florida, Tampa and in 2004 completed his MBA with an emphasis on information technology at the Paul Merage School of Business, University of California - Irvine.

"Kevin, a founding member of QSC, has been responsible for the development of our award winning website for consumers (www.QualityService.org) and our website for professionals (www.QualityCertified.org), as well as the technology and data systems related to both internal and external service support," states Ms. Leslyn Stewart, founder and former Director of Operations. "Kevin Romito has been the driving force behind the development of a world-class system that is changing the way service is managed and delivered."

Nayna Lilegdon, Vice President of Operations

Nayna is responsible for overseeing all aspects of the survey process, data management systems, educational product delivery, awards and recognition, personnel and operations management.

Nayna has been with QSC for over eight years. During this time she has distinguished herself by performing exceptionally well with increasing responsibilities. Her dedication, competence and great service attitude exemplify the QSC spirit of excellence and have made important contributions to our success.

Nayna holds a Bachelor of Science degree in Applied Computer Science from Northern Illinois University where she earned a scholarship for her academic excellence. Prior to joining QSC in September of 2003 she enjoyed ten years of project management and supervisory experience in technology and service related businesses.

Matt Wimpress, Customer Service Manager

Matt is the best resource for agents, managers and consumers wanting to learn more about QSC and all of the resources we offer. He can be contacted directly by agents for one-on-one tours or questions anytime. He’s also regularly is invited to be a virtual guest speaker at office meetings, where he provides demonstrations on how to use and get the most out of the survey process and the resources we offer. I strongly encourage anyone to contact Matt directly to schedule a presentation for their next meeting. Matt can be reached at 888-547-4772 x122 or via the Contact Us section.