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Sue Klose

Sue Klose

Quality Service Certified®
Member Since 2005
Pennsylvania Preferred Mortgage Company, Inc.
Borrower Service Guarantee

9401 McKnight Road, Pittsburgh, PA 15237 US
Phone: 412-369-5363 x208
Email: Sue Klose
Mortgage Survey Results
Were you offered the Quality Service Guarantee?
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How satisfied were you with the menu of loan programs offered?
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How satisfied were you with the loan application process and length of time for approval?
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How satisfied were you with the explanation and accuracy of all associated costs of the loan transaction?
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How satisfied were you with the availability and responsiveness of your loan officer to your calls?
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How satisfied were you with the availability and responsiveness of the loan processor and staff to your calls?
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How satisfied were you with the timeliness of the closing?
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How satisfied were you that you had the figures necessary for closing in advance?
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How satisfied were you with how well you were kept informed throughout the loan process?
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If there were any problems, how satisfied were you with any manager’s intervention? (If not applicable, please leave blank.)
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What was your overall level of satisfaction with the service and loan process?
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If the need or opportunity arose, how likely are you to use the same lender to finance or refinance a loan?
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If you had the opportunity, how likely are you to recommend this lender to someone else?
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If the need or opportunity arose, how likely would you be to use the same loan officer in the future?
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How likely are you to recommend the service of your loan officer to someone else?
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What was your PRIMARY reason for selecting this lender to finance your loan? (Select the one most influential factor)
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Consumer Comments
Read more consumer comments...
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Mortgage Survey Results
Were you offered the Quality Service Guarantee?
Top

How satisfied were you with the menu of loan programs offered?
Top

How satisfied were you with the loan application process and length of time for approval?
Top

How satisfied were you with the explanation and accuracy of all associated costs of the loan transaction?
Top

How satisfied were you with the availability and responsiveness of your loan officer to your calls?
Top

How satisfied were you with the availability and responsiveness of the loan processor and staff to your calls?
Top

How satisfied were you with the timeliness of the closing?
Top

How satisfied were you that you had the figures necessary for closing in advance?
Top

How satisfied were you with how well you were kept informed throughout the loan process?
Top

If there were any problems, how satisfied were you with any manager’s intervention? (If not applicable, please leave blank.)
Top

What was your overall level of satisfaction with the service and loan process?
Top

If the need or opportunity arose, how likely are you to use the same lender to finance or refinance a loan?
Top

If you had the opportunity, how likely are you to recommend this lender to someone else?
Top

If the need or opportunity arose, how likely would you be to use the same loan officer in the future?
Top

How likely are you to recommend the service of your loan officer to someone else?
Top

What was your PRIMARY reason for selecting this lender to finance your loan? (Select the one most influential factor)
Top

The Platinum distinction reflects the highest level of service achievement in the industry. Platinum level professionals have earned 100% client satisfaction as measured by Leading Research Corporation. This recognition is evaluated and awarded on an annual basis.

The Gold distinction is awarded to those professionals who have earned an exceptional service satisfaction record as measured by Leading Research Corporation. Gold level service providers are among the top 5% of industry professionals. This recognition is evaluated and awarded on an annual basis.


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